THE JOBSCOPE
- Lead and supervise front office staff, including front desk agents, concierge, and bell staff.
- Oversee the check-in and check-out process, ensuring accuracy and efficiency.
- Handle guest inquiries, concerns, and special requests promptly.
- Resolve guest issues and complaints to ensure guest satisfaction.
- Maintain accurate records of guest interactions, transactions, and requests.
- Effectively communicate with other departments to ensure seamless operations.
- Provide clear and concise information to guests and staff.
- Conduct regular inspections of guest rooms and public areas to ensure cleanliness and adherence to standards.
- Train new staff members on front office procedures and standards.
REQUIREMENTS
- Minimum of 2 years of experience in a front office or guest service role.
- Strong leadership and interpersonal skills.
- Excellent communication and problem-solving abilities.
- Proficiency in hotel management software and Microsoft Office applications.
- Attention to detail and organizational skills.
- Knowledge of local attractions and services to enhance guest experiences.
QUALIFICATIONS
High School or diploma in tourism and hotels management, additional qualifications will be a plus